When Did The Exam For Friends And Relatives Begin?

5.0 rating based on 61 ratings

The Friends and Family Test (FFT) is a single-question survey introduced into the English NHS in 2013. It was developed in the UK and is based on the net promoter score, which was developed in the US for use in commercial settings. The test aims to help patients identify the best-performing providers and ensure that patients have the best possible experience of care.

The FFT was initially introduced in April 2013 to most NHS-funded services in England over a two-year period. It allows patients, users of services, their carers, and loved ones the opportunity to leave feedback about their care. In 2012/13, the FFT was introduced in a standardized format in the Midlands and East region across all acute trusts. Organisations in this region are using the Friends and Family Test.

The Friends and Family Test is a quick and anonymous way to give your views after receiving NHS care or treatment. Since its launch in 2013, millions of patients have submitted feedback. The collection of FFT data started in April 2013 with the change of platform to NHS England taking place in November 2017. The collection is quick and anonymous, and since its launch in 2013, more than 25 million pieces of feedback have been submitted.

The Friends and Family Test is used by most NHS services, including community care, hospitals, and mental health. The first national publication, covering inpatient and acute inpatient services, was on 30 October 2013. The FFT is a national initiative that began in 2013 when patients were asked if they would recommend a hospital ward or department to friends. Since its launch, millions of patients have submitted feedback.

In summary, the Friends and Family Test is a single-question survey introduced into the English NHS in 2013 to help patients rate and comment on their care and treatment. It is a quick and anonymous way to provide feedback on the quality of care provided to patients, users of services, their carers, and loved ones.

Useful Articles on the Topic
ArticleDescriptionSite
Friends and Family Test (FFT)It’s a quick and anonymous way to give your views after receiving NHS care or treatment. Since the FFT was launched in 2013, millions of patients have submitted …nhs.uk
Friends and Family TestThe Friends and Family Test was introduced into the English NHS in 2013. It was a single question survey which asked patients whether they would recommend …en.wikipedia.org
Friends and Family Test – NHS England DigitalThe collection of FFT data started in April 2013 with the change of platform to NHS England taking place in November 2017. The collection is …digital.nhs.uk

📹 Look out for the updated Friends & Family Test

The NHS FFT (Friends & Family Test) is an important feedback tool and should be offered to all patients and/or their families and …


What Are The Three Tests To Determine If Someone Is An Employee
(Image Source: Pixabay.com)

What Are The Three Tests To Determine If Someone Is An Employee?

The IRS employs a "three-factor" analysis to categorize workers as independent contractors or employees, divided into control over behavior, financial control, and the relationship between worker and employer. This analysis utilizes three common-law rules:

  1. Behavioral Control: Determines if the employer controls how work is performed, including compliance with instructions, training, and the integral nature of the worker’s tasks.
  2. Financial Control: Evaluates if the company controls the worker’s compensation and examines opportunities for profit or loss based on managerial skills.
  3. Relationship: Looks at the overall relationship between the worker and employer, including the presence of written contracts, benefits, and permanence of the relationship.

The IRS's guidelines, outlined in Rev. Rul. 87-41, present 20 factors for this classification. Additionally, the U. S. Department of Labor introduces the ABC Test, which presumes a worker is an employee unless specific criteria are met. As no single legal test universally applies to employment classification, various tests—including the common law test, the ABC test, and the economic realities test—assist in determining worker status. Businesses should consider these tests carefully to avoid misclassification and comply with relevant laws while classifying workers correctly to mitigate legal risks.

Is The Friends And Family Test Anonymous
(Image Source: Pixabay.com)

Is The Friends And Family Test Anonymous?

The NHS Friends and Family Test (FFT) is designed to gather anonymous feedback from patients regarding their experiences with NHS services, helping providers understand patient satisfaction and identify areas for improvement. After receiving care or treatment, patients will be asked the question, "Overall, how was your experience of our service?" Responses can range from "very good" to "very poor," and patients are encouraged to provide additional comments and answer follow-up questions as needed.

Your feedback is completely voluntary and anonymous; personal details will not be collected or traced back to you, ensuring that your opinions cannot affect future hospital visits. This feedback is vital for service improvement and for recognizing staff efforts. You can submit your feedback by filling out a survey provided by your health professional or completing it online.

While your responses remain confidential, if you wish to be contacted regarding your feedback, you can reach out via email at su. feedback@southernhealth. nhs. uk or carersandpatientsupporthub@southernhealth. nhs. uk. The FFT aims to ensure that patients receive high-quality care by facilitating honest communication about their experiences.

Overall, the FFT serves as a crucial tool to assess and enhance the quality of NHS services, with a reported positive response rate of 93. 47%.

How Is The Friends And Family Test Calculated
(Image Source: Pixabay.com)

How Is The Friends And Family Test Calculated?

The Friends and Family Test (FFT) allows patients to provide feedback on NHS funded care by answering how likely they are to recommend the service to friends and family. Responses are measured on a scale from extremely unlikely to extremely likely, facilitating the calculation of a "Net Promoter Score." The FFT score for a specific period is presented as: "The Friends and Family Test score for (Month) for this (ward/A and E department/hospital/trust) is (X), based on (XX) responses." It is a key mechanism that supports the principle that users of NHS services can voice their experiences.

This short survey ascertains patient satisfaction and guides improvements in service delivery. Since its inception, the FFT has undergone thorough reviews to enhance its effectiveness in collecting data. By April 2020, a new question replaced the original inquiries to gather feedback. Anonymous comments from patients enrich the data and are published on the NHS England website, offering a comprehensive view of service quality.

The FFT encompasses a mandatory question regarding overall service experience, accompanied by an open free-text option for detailed feedback. This streamlined approach aims to ensure that patient perspectives are factored into the decision-making and improvement processes in NHS services.

What Can We Learn From The Friends And Family Test
(Image Source: Pixabay.com)

What Can We Learn From The Friends And Family Test?

The Friends and Family Test (FFT) is an essential NHS initiative that enables patients to provide feedback on their healthcare experiences. By asking a straightforward question—"Overall, how was your experience of our service?"—patients can rank their responses from "very good" to "very poor," and add comments to explain their ratings. This feedback mechanism aims to empower patients and the public, allowing them to make informed decisions about care services.

Service providers and NHS professionals utilize the results from the FFT to foster cultural change and drive improvements in care quality. Additionally, commissioners can hold services accountable based on the feedback received. The FFT is designed to capture the voices of patients concerning the quality of care, showing whether services are meeting needs or require enhancements.

After receiving care, patients are asked about their likelihood to recommend the service to friends and family. This tool not only helps understand what is working well within the healthcare system but also identifies areas that need improvement. The simple and anonymous nature of the FFT encourages participation from all service users, reinforcing the principle that everyone should have a say in their healthcare experiences.

The insights gained from the FFT play a vital role in shaping better healthcare delivery, ensuring that patient experiences lead to tangible changes and enhancements in NHS services.

What Are The Cons Of FFT
(Image Source: Pixabay.com)

What Are The Cons Of FFT?

The Fast Fourier Transform (FFT) is an efficient implementation of the Discrete Fourier Transform (DFT) that simplifies the analysis of signals in digital communication, but it has its drawbacks. One key limitation is the restricted frequency resolution due to the FFT's periodicity assumption, which can hinder the ability to distinguish closely spaced frequency components. While FFT enhances computational efficiency, allowing for quick analysis of large datasets, it requires careful alignment of FFT sequences with physical frequencies, and there can be confusion in interpreting frequency outputs, as real frequencies may not always align with generated FFT frequencies.

Additionally, when employed for bandpass filtering, users may prefer FIR or IIR digital filters over the simple FFT/ifft method because of factors like performance and design flexibility. The FFT's reliance on specific signal lengths, typically powers of two, also adds constraints, leading to potential aliasing and loss of time information in certain analyses, such as speech signals. Despite its advantages—such as fast capture and phase analysis—the FFT's performance can suffer with sizes that include large prime factors. Overall, while FFT is valuable in signal processing, its advantages must be weighed against these limitations in practical applications.

Who Uses The Friends And Family Test (FFT)
(Image Source: Pixabay.com)

Who Uses The Friends And Family Test (FFT)?

The Friends and Family Test (FFT) is a vital feedback mechanism utilized across various NHS services, including hospitals, community care, mental health services, maternity care, GP practices, emergency care, and dental services, since its inception in April 2013. Millions of patients have provided feedback through this initiative, which underscores the principle that patients should have the opportunity to share their experiences. By allowing patients to rate and comment on their care, the FFT empowers them to influence service quality and future improvements.

The initiative was originally designed for patients in Accident and Emergency departments and those admitted as inpatients, enabling a straightforward way to assess satisfaction and identify areas for enhancement. In addition, the FFT facilitates communication between service users and providers, fostering a culture that values patient insights. Data collection for the FFT resumed in December 2020 after a pause during the COVID-19 response, reflecting ongoing commitment to patient feedback.

By capturing this input, NHS organizations aim to drive local improvements and enable healthcare staff to better meet patient needs. Overall, the Friends and Family Test serves as a crucial tool in ensuring patients can voice their opinions on the services they receive. For questions, individuals can contact england. friendsandfamilytest@nhs. net.

Can Relatives Work In The Same Department
(Image Source: Pixabay.com)

Can Relatives Work In The Same Department?

Employers may permit relatives to work in the same department, provided that one does not manage the other, or they can implement a policy prohibiting such arrangements. Legal restrictions, particularly within public agencies, prevent the employment of relatives in the same command chain, requiring prior approval for closely related unit-level positions. This aligns with regulations set forth in 5 CFR Part 310, which outlines specific prohibitions on public officials hiring relatives.

Employees related by close ties, including partners and household members, cannot maintain supervisory relationships. State universities may require near-relatives to disclose their relationships upon hiring in the same department. Conversely, a formal nepotism policy can help mitigate favoritism perceptions and clarify rules regarding family employment. Employers often inquire about familial relationships during the hiring process to address potential nepotism issues.

Generally, employees in equal positions can work together unless one becomes a supervisor, at which point they must separate. Policies generally discourage such arrangements to maintain fairness and minimize misunderstandings. The guidance emphasizes fair treatment in addressing issues related to the employment of relatives and partners, ensuring they do not hold positions that could adversely affect each other’s work or employment status.

What Is The Family Test
(Image Source: Pixabay.com)

What Is The Family Test?

The Family Test integrates a family perspective into UK policy-making, ensuring that the effects on family dynamics—both positive and negative—are acknowledged during policy development. Introduced in October 2014 by David Cameron and outlined by the Department for Work and Pensions (DWP), the Family Test is a framework comprising five key questions that policymakers must consider. It encompasses various family structures, focusing particularly on the relationships between children and their parents, regardless of whether they live together or apart.

The goal of the Family Test is to recognize the crucial role of secure and nurturing relationships in people's daily lives, emphasizing that all domestic policies will undergo scrutiny regarding their potential impact on families. Evidence indicates that family relationships significantly influence individuals' life chances across diverse backgrounds.

The DWP established guidelines to ensure that each new domestic law and policy aligns with the Family Test's principles, fostering strong and stable family units. There is widespread public support for the notion that enhancing familial bonds and parenting is vital in tackling social issues in Britain. Overall, the Family Test serves as a vital tool in promoting family well-being within the government's policy-making framework.

Is FFT Mandatory
(Image Source: Pixabay.com)

Is FFT Mandatory?

Not all service providers require patients to complete the Friends and Family Test (FFT), but feedback can always be given if desired. Most GP and dental practices provide feedback forms in their waiting areas; if you cannot locate one, simply ask at reception. The FFT is intended to gauge patient satisfaction with NHS services, with a contractual obligation for GP practices in England to offer it since December 2014. The FFT aims to enhance service quality by allowing patients to express their experiences.

On a different note, the FFT also refers to the Fast Fourier Transform, a mathematical algorithm that efficiently computes the Discrete Fourier Transform (DFT), converting signals from the time domain to the frequency domain and vice versa. Developed by Jim Cooley and John Tukey in 1965, the FFT allows for quicker processes when analyzing frequencies within a given signal, providing significant improvements in execution speed over traditional DFT calculations.

Frequency resolution in FFT depends on sampling rates and the length of the FFT, crucial for accurate signal analysis. Since April 2014, NHS trusts have been mandated to implement FFT for staff feedback as well. In summary, the FFT serves both as a crucial feedback mechanism in healthcare and as a vital analytical tool in signal processing.


📹 Put us to the test… the NHS Friends and Family Test – 2020 standard version

… use NHS services can give feedback on their experience of care and treatment by using the NHS Friends and Family Test (FFT).


Freya Gardon

Hi, I’m Freya Gardon, a Collaborative Family Lawyer with nearly a decade of experience at the Brisbane Family Law Centre. Over the years, I’ve embraced diverse roles—from lawyer and content writer to automation bot builder and legal product developer—all while maintaining a fresh and empathetic approach to family law. Currently in my final year of Psychology at the University of Wollongong, I’m excited to blend these skills to assist clients in innovative ways. I’m passionate about working with a team that thinks differently, and I bring that same creativity and sincerity to my blog about family law.

About me

Add comment

Your email address will not be published. Required fields are marked *

Divorce Readiness Calculator

How emotionally prepared are you for a divorce?
Divorce is an emotional journey. Assess your readiness to face the challenges ahead.

Tip of the day!

Pin It on Pinterest

We use cookies in order to give you the best possible experience on our website. By continuing to use this site, you agree to our use of cookies.
Accept
Privacy Policy